This policy applies to all KipMovin sessions: Kids, Elite, Teens and Adult classes.
1. Bookings and refunds
- All payments for term bookings, pay-per-session bookings and adult 10-session blocks are non-refundable.
- We do not give refunds for missed sessions, but you can move a session to another class (see section 2).
- Term bookings and adult blocks are for the named participant only and cannot be transferred to another person.
2. Moving a session
- If you (or your child) can't make a session, you can move it to another class instead.
- Please let Thomas know by WhatsApp if you or your child won't be attending a session.
- If you don't attend and don't let Thomas know, the session will count as used and can't be moved.
- Moved sessions must be used within the same term for kids' and teens' classes, or within the 3-month validity of your block for adults. Unused sessions can't be carried over.
- Moved sessions depend on space in the class you'd like to join.
- If a class falls on a public holiday, you can join another class that week instead.
3. Sessions cancelled by KipMovin
- KipMovin may need to cancel or change a session at any time.
- If we cancel a session, we will offer a make-up session in another class. For adults, a cancelled session won't be taken from your block.
- We will tell you about any cancellation by WhatsApp as early as possible.
4. Weather
Everyone's safety comes first, so sessions will be cancelled when the weather is unsafe. This applies to all classes, including adult sessions.
KipMovin may also cancel, pause or end a session early because of:
- Thunderstorms or lightning nearby
- Very Hot Weather Warning or extreme heat
- Poor air quality
- Any other conditions we believe are unsafe
If a session is cancelled because of the weather, you can join another session instead. For adults, a weather-cancelled session won't be taken from your block. We will let you know by WhatsApp as early as possible.
5. What to bring
Please come ready to run. Every participant should bring:
- Running trainers. Proper running shoes, not school shoes, sandals or fashion trainers
- A water bottle, filled and clearly labelled for children
- Comfortable sports clothes suitable for the weather
- Sun protection on sunny days (sun cream and a cap)
- A light jacket or layer in cooler months
Please tell us about any medical conditions, allergies or injuries before your first session, and bring any medication needed (e.g. an inhaler).
6. Other terms
- Arriving late: please arrive on time. Sessions will finish at the usual time even if you arrive late.
- Illness or injury: if you or your child are unwell or injured, please stay at home and let us know so you can move the session.
- Changes to this policy: KipMovin may update this policy from time to time. The latest version will always be on our website.
By booking a session, term or block with KipMovin, you agree to this policy.
Questions? Message Thomas